Warranty Policy

At Zalurea, we are committed to providing stylish, high-quality women's dresses designed for everyday wear, work, holidays, celebrations, evenings, and special occasions. We carefully select every product and stand behind its quality with the warranty outlined below.

1. Warranty Coverage

All eligible women's dresses purchased directly from Zalurea are covered by a 30-day quality assurance warranty, beginning on the date your order is delivered.

This warranty covers verified manufacturing defects, including but not limited to:

Manufacturing or production faults.
Loose, broken, or defective stitching and seams.
Faulty zippers, buttons, hooks, clasps, snaps, or similar fasteners under normal use.
Fabric defects affecting the appearance, comfort, fit, or functionality of the garment.
Defective straps, sleeves, collars, waistbands, linings, elastic sections, or adjustable features.
Production-related issues involving embroidery, lace, prints, pleats, sequins, beads, ruffles, or decorative details.
Products that arrive with damage resulting from a manufacturing defect.

2. What Is Not Covered

This warranty does not apply to damage resulting from:

Normal wear and tear through regular use.
Incorrect washing, drying, ironing, steaming, or failure to follow garment care instructions.
Shrinkage, fading, stretching, pilling, or colour transfer caused by improper care.
Accidental damage, misuse, excessive force, or improper storage.
Damage caused by jewellery, sharp objects, perfumes, cosmetics, chemicals, or similar external factors.
Repairs, tailoring, alterations, hemming, or modifications performed after delivery.
Incorrect size selection or changes in body measurements.
Loss, theft, intentional damage, or negligence.

3. Making a Warranty Claim

If you believe your product has a manufacturing defect, please contact our customer support team within the applicable warranty period.

To assist with your claim, please provide:

Your order number.
A detailed description of the issue.
Clear photographs of both the entire garment and the affected area.
Any additional information reasonably requested by our support team.

Once your claim has been reviewed, we will notify you of the outcome as soon as possible.

4. Warranty Resolution

If your claim is approved, Zalurea may, at its discretion and depending on product availability, provide one of the following remedies:

A replacement product.
A partial refund.
A full refund.
Store credit for a future purchase.
Another appropriate solution based on the circumstances.

The final decision will depend on the nature of the verified manufacturing defect.

5. Claim Assessment

Warranty requests are generally reviewed within 3–5 business days after all required information and supporting photographs have been received.

If approved, we will contact you by email with instructions regarding the replacement, refund, store credit, or other applicable resolution.

6. Warranty Conditions

This warranty is available only to the original purchaser and applies exclusively to eligible products purchased directly through the official Zalurea website.

Proof of purchase may be required before any warranty claim can be processed. This warranty is non-transferable and does not apply to products purchased through unauthorised sellers or third-party marketplaces.

To the maximum extent permitted by applicable law, this warranty is limited to the remedies described in this policy and does not extend to indirect, incidental, or consequential losses.

7. Garment Care Recommendations

To help maintain the appearance and longevity of your dresses, we recommend following these care guidelines:

Always read and follow the care label before washing.
Wash using cold or lukewarm water with a mild detergent.
Hand wash delicate garments or use a gentle machine cycle when appropriate.
Use a laundry bag for garments with lace, sequins, embroidery, beads, or delicate straps.
Separate dark, light, and brightly coloured garments before washing.
Avoid bleach, harsh chemicals, and strong stain-removal products.
Do not wring or excessively stretch delicate fabrics.
Air dry whenever possible and minimise prolonged exposure to direct sunlight.
Iron or steam using the temperature recommended for the specific fabric.
Store garments in a cool, clean, and dry environment.
Hang structured dresses carefully and fold delicate knit garments where appropriate.

8. Contact Information

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us.

Store: Zalurea
Address: Via Sicilia 31, 06034 Foligno, Perugia, Italy
Email: contact@zalurea.com
Phone: +39 3512123604
Business Owner: Lisandro Arcuri