Politique de confidentialité

Store Information

Store: Zalurea
Address: Via Sicilia 31, 06034 Foligno, Perugia, Italy
Email: contact@zalurea.com
Phone: +39 3512123604
Business Owner: Lisandro Arcuri

1. Personal Information We Collect

When you browse our website, create an account, place an order, subscribe to updates, or communicate with us, we may collect certain information that enables us to provide our products and services effectively.

Identity & Contact Information: This may include your name, billing address, shipping address, email address, telephone number, and any details you voluntarily provide when contacting our customer support team.

Payment Information: All payments are processed through secure third-party payment providers. Zalurea does not store your complete credit or debit card information. Payment providers handle payment data according to their own privacy policies and recognised security standards.

Order Information: We collect details relating to your purchases, including products ordered, delivery information, payment status, transaction history, returns, refunds, and customer support communications.

Technical & Device Information: We may automatically collect your IP address, browser type, operating system, device information, language preferences, website interactions, pages viewed, referring websites, and cookie-related information.

2. How We Use Your Information

Your personal information is used for purposes including:

Processing and delivering your orders.
Providing customer service and responding to enquiries.
Managing payments and preventing fraudulent transactions.
Arranging shipping and delivery services.
Improving our website, products, and customer experience.
Meeting legal, tax, and regulatory obligations.
Communicating important updates relating to your orders.
Sending promotional offers where you have given consent or where permitted by applicable law.

3. GDPR Legal Basis

Where the General Data Protection Regulation (GDPR) applies, we process personal information based on one or more of the following legal grounds:

Your consent.
The performance of a contract between you and Zalurea.
Compliance with applicable legal obligations.
Our legitimate business interests, provided your rights and freedoms are not overridden.

4. Sharing Personal Information

We only disclose personal information when it is necessary for operating our business or when required by law.

Your information may be shared with:

Secure payment processors.
Shipping and courier providers.
Website hosting and infrastructure providers.
Analytics and website performance services.
Email communication and customer support platforms.
Fraud prevention and security partners.
Government authorities or regulatory bodies where legally required.

All service providers are expected to process personal information only as necessary to perform services on our behalf and to maintain appropriate security measures.

5. Cookies & Similar Technologies

Our website uses cookies, pixels, and similar technologies to ensure proper website functionality, remember user preferences, analyse website traffic, enhance security, improve performance, and personalise your shopping experience.

You may manage or disable cookies through your browser settings. However, doing so may affect certain features or functionality of the website.

6. Protecting Your Information

We maintain appropriate technical, organisational, and administrative safeguards designed to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

While we follow recognised security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, complete transactions, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records where required by law.

8. International Data Transfers

Some of our trusted service providers may process or store information outside your country of residence. Where required by applicable law, appropriate safeguards are implemented to protect your personal information during international transfers.

9. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal data.
Object to or restrict certain types of processing.
Withdraw consent where processing relies upon consent.
Request a copy of your personal data in a portable format.
Submit a complaint to your local data protection authority.

If you wish to exercise any of these rights, please contact us at contact@zalurea.com.

10. Marketing Communications

If you choose to receive promotional communications, we may occasionally send newsletters, product updates, exclusive promotions, or marketing information.

You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or by contacting us directly.

11. Children's Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

12. External Websites

Our website may include links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external websites and encourage you to review their individual privacy policies before providing personal information.

13. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, business operations, legal obligations, or technology. Any revised version will be published on this page and will become effective upon publication unless otherwise required by law.